Effective date: 17 October 2026
1. Scope
This Cancellation & Refund Policy applies to bookings supplied by DRESS SHOOTS PHOTOGRAPHY SERVICES, trading as Dress Shoots Dubai, under Dubai Department of Economy and Tourism e-Trader (Professional) Licence No. 1147529.
It forms part of our Terms of Service and reservation agreement. Mandatory rights and remedies under UAE law remain unaffected.
2. How to Cancel or Request a Change
Cancellation or rescheduling requests must be sent in writing to info@dressshoots.com or to our official WhatsApp number, +971 55 773 0858. The request should include the customer’s name, booking reference and photoshoot date.
The effective time of the request is when it is received by Dress Shoots in Dubai time (Gulf Standard Time, UTC+4). We will acknowledge the request in writing.
3. Before Written Confirmation
A website enquiry or booking request is not confirmed until Dress Shoots sends written confirmation and any stated payment condition is satisfied. If we cannot confirm the requested package, date or an essential service, the customer may accept an alternative or receive a full refund of any amount already paid for the unconfirmed booking.
4. Customer Cancellation
- More than 24 hours before the confirmed start time: the customer may cancel in writing. Amounts paid will be refunded, less any non-recoverable third-party cost that was clearly disclosed and expressly accepted before booking.
- Within 24 hours of the confirmed start time: amounts paid are non-refundable, because team time, dresses, transfers and third-party capacity have been reserved.
- No-show: amounts paid are non-refundable. A materially late arrival may be treated as a no-show if the photoshoot or a time-limited third-party service can no longer reasonably be provided.
- Completed services: services already performed are non-refundable, subject to the customer’s mandatory rights where the service was not supplied with reasonable care or did not materially match the confirmed booking.
Where a booking contains multiple packages or optional services, a permitted partial cancellation will be assessed against the price of the cancelled component. The remaining confirmed services continue unless the parties agree otherwise.
5. Third-Party Experiences
Luxury vehicles, yachts, horses, camels, venues, permits and certain transfers are provided or controlled by third parties. Any special non-refundable supplier condition must be clearly disclosed in writing before the customer confirms the booking and applies only to that component.
If a third-party component becomes unavailable for operational or safety reasons, Dress Shoots will offer a reasonably comparable alternative, rescheduling, or a refund of the amount allocated to the unavailable component. If that component was essential to the booking and no reasonable alternative is accepted, the parties will agree an appropriate booking-wide remedy.
6. Rescheduling
One rescheduling request made more than 24 hours before the confirmed start time may be accepted without a Dress Shoots rescheduling fee, subject to availability and completion of the rescheduled service within 90 days. Any additional supplier price difference or newly requested service will be disclosed before the change is confirmed.
Requests made within 24 hours are treated as a cancellation unless Dress Shoots agrees otherwise in writing. A rescheduled booking remains subject to the original payment, package and cancellation conditions.
7. Weather, Safety and Force Majeure
Light wind, cloud, heat or ordinary seasonal conditions do not automatically cancel a photoshoot. Dress Shoots may change the timing, sequence or nearby location where reasonably necessary to deliver the booked experience safely.
If severe weather, government action, emergency, venue closure, transport interruption or another event outside reasonable control makes the service unsafe or impossible, the parties will first seek a reasonable new date or equivalent alternative. If Dress Shoots cannot provide the affected service within a reasonable period and the customer does not accept an alternative, the amount paid for the unperformed service will be refunded.
8. Cancellation by Dress Shoots
If Dress Shoots cancels for a reason within its control and cannot provide a suitable alternative accepted by the customer, the customer will receive a full refund of amounts paid for the unperformed service. Dress Shoots will not require the customer to accept store credit instead of a refund where a refund is due.
9. Service Quality and Digital Deliverables
A change of mind about artistic style, weather, body appearance, dress movement or another subjective preference is not by itself a defect where the confirmed service was properly supplied. However, if a deliverable is missing, corrupted, technically defective or materially inconsistent with the confirmed package, the customer should contact us promptly. We will assess the issue in good faith and provide the remedy required by applicable law, which may include correction, re-editing, replacement, re-performance or a proportionate refund.
10. Refund Method and Timing
Approved refunds will be initiated to the original payment method where reasonably possible. We aim to initiate the refund within 7 business days after written approval. The customer’s bank or payment provider may require additional processing time and may apply its own currency-conversion treatment.
Refunds are calculated in AED. Any USD or other currency display is an approximate convenience conversion; exchange-rate differences or external bank fees are controlled by the customer’s payment provider and are not retained by Dress Shoots.
11. Contact and Complaints
For cancellation, refund or service concerns, contact info@dressshoots.com or +971 55 773 0858. Please include the booking reference, photoshoot date and relevant evidence so we can investigate promptly.
If a complaint cannot be resolved directly, the customer may use the competent consumer-protection authority or court in the United Arab Emirates.